Contact us 0800 240 4050
14 Day return policy Free delivery
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Returns & Refunds
Returns Procedure

Damaged Goods

If any item is found to be damaged upon arrival, please contact us using the contact form or call our Customer Service team on +44 800 240 4050 as soon as possible. We will then assist and provide you the information required, along with ways we can resolve the issue at hand. No goods are to be returned without our authorisation and everything should be returned in the original condition including the packaging.

Once sent back, we will inspect the item. If we conclude it has a manufacturing fault, we will either send a replacement or refund the full amount paid. Items collected must be unused and boxed as new and must not show any signs of abuse/intentional damage.

Unwanted Goods

If an item has been incorrectly ordered or is no longer wanted, please get in touch using the contact us form or call our Customer Service team on +44 800 240 4050. We will then assist and provide you with full details on resolving your issue.

We offer all customers a 14 days refund, but we do not cover return shipping costs for any unwanted goods. All items must be returned unused, resellable and boxed as new in the original packaging to qualify for a refund. No goods are to be returned without our authorisation; this could result in not receiving your refund.

Refunds will be paid back via the original payment method and will take between 5-10 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.

Missing Items

If any item is found to be missing, please contact us via email. as soon as possible, so that we can provide you full details on how to resolve your issue.
1. On Delivery: Should an item be missing, we request that you notify us as soon as possible, preferably within 24 hours.
2. On Assembly: Should a part appear missing from an item, please report the item along with a description of the part which you believe to be missing.

Missing Parts

If your item appears to be missing any parts, please contact us within 14 days of delivery on +44 800 240 4050 or using the contact us form so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.

Are all products covered by warranty?

All products purchased from Aosom IE come with our quality guarantee to ensure you are completely satisfied. If you do encounter any problems with your purchase, we will deal with the issue promptly and professionally by our dedicated Customer Service team, located in our Head Office in London.

For all non-electrical products, we offer a six-month warranty, whereas all electrical items come with a one year statutory manufacturer's warranty, all starting from the date of the delivery.


If you wish to cancel an order, please contact us as soon as possible on +44 800 240 4050 (open Monday to Friday, 9-5pm). If it has not been dispatched, we will cancel the order and refund the value of the item(s). However, due to our 24-hour dispatch turn around, we cannot guarantee your order will be cancelled in time.

If your order has been dispatched, please refer to our returns procedure above or refuse delivery, letting us know once done so we can assist you further with a refund.

User Agreement

Customers purchasing products from do so with the clear understanding that all products must be used at their own discretion and must adhere to Material Safety Data Sheets and any other technical information supplied with the product. will not be held responsible for any damages (including bodily harm) caused by improper product use. Products purchased are intended for personal and domestic use and we cannot guarantee sustainability in industrial and commercial environments; we will not be held responsible for damages which might occur from such use. and our affiliated companies reserve the right to update prices at any time, for any reason, and whilst we work hard to ensure accurate prices and information at all times, errors can occur and we will not be held responsible for any inaccurate prices, errors or omissions. Final prices and money due is always displayed during checkout and not any time before.

Accepting Orders

At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of the mentioned circumstances arise.

Both parties agree that, following the dispatch of an item(s), transportation lies on the third-party courier, where all ownership and responsibility of the products belong to the buyer; all associated liability and risks during transportation shall be borne by the buyer. reserves the right, at sole discretion, to refuse or cancel any order for any reason.